Privacy Policy

Flair Business Services Pty Ltd values and respects the privacy of the people we deal with. Flair Business Services Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information, in relation to the Flair Business Services website (www.flair.net.au).

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:

● Name;

● Email address;

● Phone number. 

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You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

We collect your personal information directly from you when you:

● Interact with us over the phone;

● interact with us in person;

● interact with us online. 

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We use personal information for many purposes in connection with our functions and activities, including the following purposes:

● Provide you with information or services that you request from us;

● Deliver to you a more personalised experience and service offering;

● Improve the quality of the services we offer;

● Internal administrative purposes.

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

● Our third party service providers (for example, our IT providers);

● Our professional services advisors.

Flair Business Services Pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

● Having a robust physical security of our premises and databases / records;

● Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;

● Having technological measures in place (for example, anti-virus software, fire walls).

Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

Flair Business Services Pty Ltd will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 5 days. We will deal with such a request by following the procedure outlined below:

● Send an email to karen@flair.net.au

Flair Business Services Pty Ltd website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

For complaints about how Flair Business Services Pty Ltd handles, processes or manages your personal information, please contact karen@flair.net.au. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 10 days for Flair Business Services Pty Ltd to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Flair Business Services Pty Ltd ’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email

karen@flair.net.au

Contact number

+61 412 593 078

Post

Attention: Flair Business Services Pty Ltd Privacy Officer

P.O. Box 395

Castle Hill NSW 1765